Terms & conditions – High House self catering (For Bookings made directly with the owner.)

By making a booking a customer is deemed to have agreed to these terms and conditions. Any customer who has no email or internet access can be sent a paper copy of these terms on request. He/she then has the opportunity, up to five days from the date of the confirmation letter, in which to revoke the booking, (unless the booking is made within two weeks of the holiday start date).

Payment

Deposit of 50% required with booking. Provisional bookings are held for 5 days awaiting deposit. Balance is due one month before your arrival. Non payment of the balance will be taken as a cancellation.

If you need to cancel, and we are able to re let, your deposit (and final payment – if made) will be returned less a £50 expenses charge. It may be necessary to discount the holiday in which case your refund will be reduced by any difference between the total receipts for the original booking and those for the new let. Any alteration to the dates of a confirmed booking will be treated as a cancelled booking. If we are unable to re-let, no refund will be made.

Facilities

Facilities and equipment will be substantially as described on the High House website but minor substitutions and changes may be made without notice.

Liability

The owner accepts no responsibility for: any losses or damage to your possessions, any loss or injury caused by pests & vermin; any injuries, loss or damage caused by your careless or negligent use of equipment & facilities, any disturbance caused by inconsiderate behaviour on the part of neighbours, or members of the public using public rights of way. Tenants are advised to seek their own personal property insurance.

For interruptions, during the holiday, in the use of non-vital equipment & facilities for short periods up to 24 hours, no compensation will be paid. In the case of major or prolonged disruption resulting in a serious loss of a facility, a partial refund will be made in proportion to the loss experienced. If disruption results in the owner determining that the cottage itself is uninhabitable, a pro rata rental refund will be made - or a full refund if the holiday has not yet started. No other compensation, or payment for hire of alternative accommodation, will be made.

Tenants' responsibilities

The property will be available on the day of arrival from 4.00 pm. Tenants who arrive early are requested not ask to occupy or enter the cottage early. Preparations for your stay will not be completed and the cleaner will not be available to answer queries.

The accommodation cannot be occupied by any more persons than the number specified in the website details or stated when booking (plus up to 2 infants under two years old.)

Tenants bringing dogs must agree to the Doggy Ettiquette Policy as set out below.

Tenants should leave the property on the day of departure by 10am. They must leave the property in a clean and tidy condition, disposing of their rubbish responsibly. Recyclable items must be separated from general landfill waste.

Tenants' property left behind will be subject to our lost property policy which is set out in the cottage notes for tenants.

Tenants' notes are available and tenants must take due note of all instructions for the safe and proper use of the accommodation and its contents. Tenants are responsible for damage to the property caused by carelessness or neglect. It is in the tenants' own interest to notify the owner asap after arrival should anything appear to be damaged or missing.

General

In exceptional circumstances, minor changes to a booking may be necessary. Should any major change prove necessary, which would significantly alter the accommodation provided, tenants will be given the option to cancel. They will then receive a full refund of any monies paid.

In the event of a problem or complaint, the owner will make every effort to resolve the difficulty to everyone's satisfaction.

The Owner has the right to reasonable access to the property and he or his agent may inspect it should he have reason to be concerned about the tenants' occupancy. He reserves the right to curtail a booking without compensation where damage is being caused to the cottage or its contents, severe disturbance to neighbours, or if the tenant displays dangerous or severely inappropriate behaviour.

A holiday booking is defined as one which confers a right to occupy the property for a holiday as mentioned in the Housing act 1988 Scedule 1 para 9 . The rental granted by this agreement is not an assured tenancy and no statutory periodic tenancy will arise.

If any term or provision in these booking conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder shall not be affected.

House rules

We have a few basic house rules to make sure the cottage remains in good order for succeeding visitors and that our neighbours are not disturbed. By booking you agree to abide by them.

If you foresee any difficulties please get in touch as soon as possible.

• Chatten Close is a quiet residential street. Several neighbours are elderly and some are vulnerable. We appreciate that there may be a large party of guests who will want to socialise but in using the outdoor spaces guests should please ensure that noise is kept to an absolute minimum – even slamming car doors may disturb some very poorly neighbours. Music should not be played outdoors.

• Please supervise any children closely.

• Please report any deficiencies, any faulty fittings or equipment and any damage caused.

• Unfortunately there is no hard floor surface inside the house which can withstand damage from heated hair styling tools, so we must ask that you do not use these in the house, without covering the floor below in case they are dropped. A towel is easier to replace than a carpet!

Please use the two forecourt spaces to park and avoid parking other cars on Chatten Close. There is parking not too far away on Chapel Rd. Some elderly neighbours have poor mobility and need to park outside their property so full time residents deserve priority. Don’t park on street right across the entrance to High House - as this will make it difficult for neighbours opposite to exit their forecourt.

Doggy Etiquette Policy

Dogs are most welcome as part of the family but guests must ensure that pets are properly supervised so that their dog’s behaviour does not cause any damage or disturb neighbours. We are pleased that the thoughtful and responsible behaviour of our guests means we have been able to avoid imposing a security deposit charge for your dogs.

Guests agree to ensure that their dog :-

• is rubbed down when entering the house if he is wet and/or dirty.
• does not lie on sofas, beds or other furniture.
• is not left shut in the house or garden alone and unsupervised.
• is not able to scratch doors or damage furniture.
• is not allowed to excrete in the garden or on the green outside the house and that should an accident occur appropriate clearing up takes place.

Guests agree to ensure that:-

• any doggy poo bags are disposed of in public bins not the house landfill bin (which is only emptied fortnightly.)

The owner retains the right to refuse to accommodate any pet which in his opinion is causing, or likely to cause, nuisance or damage to the owner's property or to neighbours or their property . There will be no rental refund in such an instance.